1. Contact support
Send usage questions, bug reports and accessibility feedback to support@ttrufle.com. The operator is Gorae Labs.
2. What to include
Include the device model, operating-system and app versions, screen used, steps taken, expected result and actual result. Hide smoking records and personal notes in screenshots. Do not send database files or security keys.
3. Why did my smoke-free day count not increase?
Today’s check-in describes only the time up to your confirmation. On the following day, open that past date in Records and confirm the whole day. Missing records and partial-day confirmations are not automatically counted as complete smoke-free days. Elapsed quit time is an estimate from your latest self-reported record and uses a different rule.
4. Why are estimated savings blank?
Check usual consumption and spending under Settings → Quit settings. Savings are estimated from confirmed past smoke-free days and the baseline applicable to each day. If a required baseline is missing, the app may show an input prompt instead of a total.
5. Adding or refreshing a widget
On iPhone or iPad, touch and hold an empty area of the home screen, then choose Edit → Add Widget and find 담끊. In the app, Settings → Home screen widgets shows visibility and update information. Actual refresh timing is controlled by the operating system. Widget actions open the app; they do not automatically save a record or start breathing.
6. A reminder did not arrive
Check reminder days, time and enabled status in the app, and allow notifications for 담끊 in system settings. Also check Focus and notification display settings. Delivery and display can depend on the operating system’s state.
7. Breathing guidance paused
Breathing pauses when the app goes into the background or use is interrupted. Return to the app and resume explicitly. Finishing a breathing session does not automatically create a smoke-free record.
8. Editing, deleting and recovering records
Open a date in Records to edit or delete it. To reset all records, use Settings → My data → Delete all records and confirm. The current version provides no server backup or cross-device sync, so records may be unrecoverable after app removal or a device change. See the privacy policy for details.
9. Current availability
A Korean-language beta is being tested; public App Store release is being prepared. Records, breathing and home screen widgets are currently free with no ads or in-app purchases. Family or friend sharing and account linking are not available. The app does not provide medical diagnosis or treatment. This English support page does not indicate English-language app support.