Contact support
Send questions, bug reports and accessibility feedback to Gorae Labs.
support@ttrufle.comWhich files can I edit?
The current app reads and writes JEF. It edits the whole design, not automatically recognised individual flowers or letters. Other formats and automatic image digitising are outside the current scope.
Does resizing keep embroidery density?
No. Resizing transforms existing stitch coordinates and preserves stitch count. Density and stitch spacing can change; test on your machine and materials.
How do I take a file to my machine?
Export a JEF with the system file controls, then transfer it using a compatible USB or computer workflow for your machine. Direct wireless machine transfer is not available. A successful phone export does not prove that a machine can read it.
Report a problem
Include the app and OS versions, file type, shown dimensions, and reproduction steps. Share only a sample file you have permission to send; do not send private or licensed designs without permission.
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